Terms & Conditions

These Terms and Conditions will govern all transactions done with Sacred Dot Tours LLP, (hereinafter referred to as The Company) either through our website or for an offline booking made through email or written. The Terms and Conditions may change for conferences, special groups, incentives or curated programs and the relevant changes will be informed to you along with the booking. Those changes will then hold as the final terms and conditions.

All our products detailed in the final itinerary are sold subject to these Terms and Conditions and the same shall govern the contract between us. In the event of booking through any third party tour operators, or travel products or services like cruise, flights, coaches, sightseeing etc., the Terms and Conditions specified by such a vendor including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our Terms and Conditions. The services comprising the tours are provided by independent entities that own or operate airlines, surface transportation, hotels, restaurants, kitchens, caterers, ships and cruises, places of entertainment like theme parks, museums, art galleries etc. As these are independent entities with their own management, we have no direct control over their infrastructure, operations or services. We do our best to select and offer the best vendors in the chosen price range, we cannot be held responsible if the supplier does not provide the planned service or there is a defect or deficiency in the services provided by any supplier. Consequently, any delay injury, death, loss or damage is caused on the above account does not render us liable to the Clients who have chosen us as organisers. However, in case a client is not satisfied with a particular service, it do our best to ensure that we can immediately take up the matter with the supplier and rectify the matter and provide them with an option that is to their satisfaction.

Similarly, we do not take responsibility for any act or omission of co-travelers or third parties, if it results in injury, damage or danger to the life/limb or property of any Client. As we book services in advance and are bound to honor the commitments as to payment to the suppliers, cancellation of services earmarked results in the Company losing money depending upon the time of communication of cancellation to the supplier and therefore, the cancellation schedule, which is based on the above amongst other factors becomes applicable on cancellation.

Booking Contract

1. The contract is between the Company and the Client, being any person travelling or intending to travel on a tour operated by the Sacred Dot Tours. The contract, including all matters arising from it, is subject to Indian law and the exclusive jurisdiction of the Gurgaon Courts.
2. All bookings, ammendments and cancellations must be received in wirting with the company through its main ID [email protected] or through individual IDs of its employees as mentioned in the replies.
3. Information may also be sought on the phone but no bookings /confirmations / ammendment or cancellations will be be valid unless received in writing by the Company.
4. Deposit payments will be required for all groups and for domestic air. In case of non-payment of domestic air in advance, the rates quoted could increase and those applicable on the date of final booking will be applied.

Descriptions

While writing descpritions in itineraries and programs we at the Company describe the services as accurately as poosible at the time the proposal is sent. However, factors and circumstances beyond the control of the Company like traffic problems, weather conditions, fairs, festivals, sport events, political/religious gatherings, strikes, change of management/closure of hotels/restaurants, over booking of hotels/flights, cancellation/ re-routing of flights or railway, closure of / restricted entry at a place of sight seeing may result in changes in the services / itineraries. We therefore, reserve the absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, the Travel Plan and sightseeing. Where we may know of these sufficiently in advance we would notify you, otherwise our Tour Managers or local representative/s would inform you of the changes on the spot.

In case the alternate arrangements made are materially superior as compared to the ones described in the proposal, we may charge extra for the same anytime.

The services to which the Client is entitled to are described in the proposal and/or the price grid or the concerned Invoice as the case may be. Please note that neither our staff members nor you are authorised to promise/receive any service or facility over and above the mentioned ones and agreed upon at the point of sale.

Itinerary Amendments

For the comfort and convenience of the Clients; we would sometimes amend the itinerary. The Company would also try to inform the Client about these changes, prior to the start of the tour or during tour if that were possible, prior to the Client utilizing the service.

Eligibility

Persons fulfilling the criteria set by relevant provisions of law relating to foreign exchange in India and R.B.I. Rules, whose passport is valid for at least six months subsequent to the date of departure of the tour and have been granted relevant visas to reach the point of commencement of the tour and travel throughout with the group are eligible to book on the tour.

Booking Terms

Once you have been supplied with complete details of the Tour Arrangement / Itinerary / Price Grid and these Terms and Conditions for the relevant tour,you are requested to read the same carefully before filling and sending us a confirmation.

Tour Price

1. All prices given are per person on double/twin sharing basis unless mentioned otherwise.
2. Solo traveler costs are available upon requests.
3. Triple occupancy room(s) arealso available, but restricted, so please check while making the booking. Cost of single rooms in case of a group is given in the terms of a Single Room Supplement.
4. Twin rooms: Please note that though we specifically ask for an book twin rooms on request, we cannot guarantee that the chosen hotel will provide you with a twin room at the time of check-in. This is due to the fact that all hotels have different room types and categories, and have a limited inventory of twin rooms. It is the Company’s ardent effort to ensure that the room type chosen is the one that the client’s receive but there may be cases in high season times where the particular room may be unavailable. Consequently the Company cannot be held responsible for this.
5. All tour prices are subject to change in case of change in airfare, taxes, or currency fluctuations. We offer you the opportunity to pay in full for your airfare to ensure that seats and fare are firm. Should you not wish to do so, we shall re-quote the price at the time of final payment. Despite paying in full there are times when the airline may apply a fuel surcharge, which is beyond our control and payable by the client.
   a. Unless otherwise states, payments for flights are non-refundable. It is essential that travel insurance is held by the client at the time of the booking to cover possible cancellation.
6. The Company has the right to change the cost of any tour for which a deposit payment has not been made and confirmation received. The Company will not be responsible for any change in cost between the time of quoting and confirmation.
7. Hotels: Hotels offered by the Company have been selected due to their location, services and overall guest satisfaction. Should a particular hotel not be available, (after confirmation), the Company will offer a similar hotel to the clients. The Company will do everything in its power to ensure that the alternate hotel is as good (if not better) than the original hotel offered. There will be no liability upon the Company once an option is provided.

Deposits:

1. Individual Travel: For all individual travelers a deposit fee of USD 500 or 10% of tour costper person, (whichever is higher) is applicable on the date of confirmation to secure the booking. This amount is completely refundable till 45 days to date of arrival. (Except in case of black out dates, Christmas and New Year, Pushkar Period or any other festival or high occupancy period). In such cases the Company will inform you about the cancellations at the time of booking.
2. Group Travel: In case of Group Traveller an amount of USD 500 or 10% of the tour cost is applicable six months to date of arrival. This cost is exclusive of any airfare and is refundable till 60 days to date of arrival of the group.
3. In case a booking is received less than 60 days to date of travel, full payment is applicable immediately on confirmation. Please note that last minute bookings attract cancellation charges, kindly see our cancellation grid to understand the terms and conditions.
4. All deposits are interest free. In case you cancel your trip within the no cancellation period, the Company will refund the money back the same way the funds were received. The time taken to do so will depend on the payment method.